Refund Policy

This policy applies to paid PicGoof video orders. PicGoof videos are sold by CINE HARBOR LTD. Each order is a one-time purchase.

When you can get a refund

• We can’t create or deliver your video. We’ll refund the full amount you paid.
• You’re charged more than once for the same order. We’ll refund the extra charges.
• There’s a problem with your video. If the MP4 won’t open, uses the wrong template or materially differs from the order description, we’ll fix or replace it at no extra cost. If we can’t resolve the problem within a reasonable time, we’ll refund the full amount you paid.

How to contact us

Email picgoof.support@gmail.com with your order number and a brief description of the problem. Refunds go back to your original payment method.

UK cancellation rights

If you’re a UK consumer, you generally have 14 days after placing your order to cancel an online purchase of digital content. You can email us to cancel.

That right may end when supply begins within those 14 days if you expressly consented to early supply, acknowledged that you’d lose your right to cancel, and received the required confirmation.

Your statutory rights are unaffected by this policy.